Noticeboard

One Problem Per Consultation

At Manor Primary Care we aim to treat one problem per consultation. The main reason for this request is for clinical safety.

At the clinician’s discretion we will try and treat more than one problem, but when this is not possible there will need to be another appointment arranged.

Recent CQC Visit

 

Recently we were Inspected by the Care Quality Commission and in all of the 5 key areas that they inspected we were rated as GOOD.  If you want to read the full report click here. 

 

Having problem getting through on the Phone?

 

Some Patients have told us that they are experiencing difficulties getting through to us in the mornings on the phone.  If this is the case please let us know some details when you speak with us i.e. date/time attempted to call, the number you are calling from and exactly what happens e.g. line goes dead, message says "xxx" etc.  We have involved our IT Supplier and Virgin in this problem and it is currently being monitored.  If you are unable to get through our normal number i.e. 01695 736260 please try an alternative (01257 514300).  We apologise for any inconvenience and any information you can give us will help to solve this as quickly as possible.

 

Patient Access (Repeat Medication)

 

Sign up to ordering your repeat medication online now - click the tab "Prescriptions" at the top right of this website, download and print the application form and bring some ID into the practice with the form ...... it takes seconds for us to sign you up...!

 

Induction Loop (portable)

 

In order to ensure our compliance to the Accessible Information Standard this practice has invested in a portable induction loop.  Please ask a member of staff of switch on when you arrive in the practice and switch your hearing aid to the "T" position.  We will also arrange for the portable induction loop to be available for your appointment with the GP/Nurse/HCA.

 

Patient Survey - June 2016

 

Check out the results of our Jun 16 Patient Survey - On the right hand side of the homepage click on Survey Report and then Patient Survey JUNE 2016.

 

Men B Immunisations

There is general information about MenB immunisation on the NHS Choices website:

http://www.nhs.uk/conditions/vaccinations/pages/meningitis-b-vaccine.aspx

Appointments (Changes August 2015)

We listened to you when you said that you don’t like calling always at 0830 for appointments and we have recruited new staff to increase the amount of appointments we have available both pre-bookable and on the day. We now have a Nurse Practitioner who can see all types of conditions who is highly trained and able to prescribe independently.

 

Results

When you ring the surgery for your test results, the reception staff will not be able to give you any of your results, but will arrange for a nurse to ring you back.

 

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone the surgery as soon as possible to allow us time to give your appointment to someone else.

 

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Important Information about Repeat Prescriptions

How to order Repeat Prescriptions 

You can order your prescriptions by using the following methods:

1. Sign up for online services and order through it. We would encourage our patients to use this medium as this is the quickest option

2. By calling our dedicated prescriptions line at 01695 317221 9am to 12pm Monday to Friday 

3. By dropping the repeat script white side of prescriptions in the box next to our reception

Please allow 2 working days for us to process all the requests. However, we will try our level best to do it as soon as possible

Important Information about Vaccine Passport

How to access your COVID-19 vaccination status

You can access your COVID-19 vaccination status through the free NHS App from 17 May. You can access the app through mobile devices such as a smartphone or by tablet. Proof of your COVID-19 vaccination status will be shown within the NHS App. We recommend that you register with the app before booking international travel.

If you do not have access to a smartphone and know that the country you are travelling to requires COVID-19 vaccination status, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine. We expect the letter to take up to 5 days to reach you.

Do not contact your GP surgery about your COVID-19 vaccination status. GPs cannot provide letters showing your COVID-19 vaccination status.

Welcome to Manor Primary Care Online

Manor Primary CareManor Primary Care surgery in Skelmersdale provides the highest quality healthcare to patients in the Tanhouse, Elmers Green, Holland Park & Fosters Green areas. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you.  

We are a forward thinking practice and we regularly facilitate training for Trainee Doctors and Nurses so, when you come for appointments you may well find another clinician is in with your usual clinician.  If you do not want to have another clinician present please just say so and they will happily vacate the room.

a.   DO WE HAVE YOUR CORRECT DETAILS INCLUDING YOUR MOBILE PHONE NUMBER? Please use the link below to update your contact details. You can also confirm your mobile phone number with our reception staff when you book in at reception, or when you book an appointment with us over the phone. We now send text reminders to patients regarding their appointment dates and times. Please ensure you let the practice know if your mobile number changes.

b.   IMPORTANT INFORMATION ABOUT CARE DATA EXTRACTION - Please see 'Care Data' at the bottom of this page and if you decide to opt out please use the attached form and hand it in at the surgery Care Data Opt Out Form. Adults will need to complete and sign the main form separately, with children listed on the second page. Paper copies are available at the surgery

 

c.   WOULD YOU LIKE TO JOIN OUR PATIENT PARTICIPATION GROUP? - Please see the Patient Group icon at the bottom of this page.

 

c.   PATIENT SURVEY - We would be grateful if you could take a few minutes to complete the patient survey on the tab below. Your feedback will help us improve our service to you.

 

c.   NAMED ACCOUNTABLE GP - Your Named & Accountable GP is Dr H P Sharma.  He is responsible for patients’ overall care at the practice.  If patients have a preference as to which GP that is, we will make reasonable efforts to accommodate this request.  The named accountable GP takes lead responsibility for the coordination of all services (based on the clinical judgment) required under contract and ensures they are delivered to each patient where required.  All Patients have been allocated a named GP at this practice.

 

c.   PATIENT ACCESS - This practice offers the facility for patients to view online, export or print detailed coded information held in their own records as well as allowing patients to book, view, amend, cancel and print appointments online, to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances and to view online, export or print summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient.  Ask the receptionist for more information.

 

c.   ACCESIBLE INFORMATION STANDARD - The Accessible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need.  There is further information available here.   Should you have any requirements or know of a patient who needs support please let the Practice know and we will help provide support whether that is by providing information in large print or putting a patient in touch with British Sign Language (BSL), an interpreter, email or braille. Further info available from the NHS Website

Charities including Action on Hearing Loss, CHANGE, Sense and the Royal National Institute of Blind People (RNIB) will also be able to provide further support.

We will ask newly registered patients about their specific needs on our registration form and for existing patients, our staff will routinely ask when you visit. Please help us to communicate effectively with you by making us aware of your specific needs.

 

(Site updated 11/04/2024)
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