Patients Not Attending Appointments

Due to an increase in the number of wasted appointments through patient's failing to attend without informing the surgery, it has become necessary to implement the following policy:


A high proportion of appointments per month are ‘Did Not Attend’ (DNA), i.e. the patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change appointment.  The affect of these are:


·         An increase in the waiting time for appointments

·         Frustration for both staff and patients

·         A waste of resources

·         A potential risk to the health of the patient


General Policy


If a patient fails to attend a pre-booked appointment on more than one occasion in the last 12 months, an informal warning letter will be sent to the patient, advising them that a further occurrence could risk removal from the Practice.


If you repeatedly fail to attend appointments you may be removed from this practice list and will have to find an alternative doctor.


If you cannot attend your appointments for any reason, please let us know as soon as possible, we can then offer the appointment to someone else. 


Thank you for your co-operation



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