One Problem Per Consultation

At Manor Primary Care we aim to treat one problem per consultation. The main reason for this request is for clinical safety.

At the clinician’s discretion we will try and treat more than one problem, but when this is not possible there will need to be another appointment arranged.

Recent CQC Visit

Recently we were Inspected by the Care Quality Commission and in all of the 5 key areas that they inspected we were rated as GOOD. If you want to read the full report click here.

Having problem getting through on the Phone?

Some Patients have told us that they are experiencing difficulties getting through to us in the mornings on the phone. If this is the case please let us know some details when you speak with us i.e. date/time attempted to call, the number you are calling from and exactly what happens e.g. line goes dead, message says "xxx" etc. We have involved our IT Supplier and Virgin in this problem and it is currently being monitored. If you are unable to get through our normal number i.e. 01695 736260 please try an alternative (01257 514300). We apologise for any inconvenience and any information you can give us will help to solve this as quickly as possible.

Patient Access (Repeat Medication)

Sign up to ordering your repeat medication online now - click the tab "Prescriptions" at the top right of this website, download and print the application form and bring some ID into the practice with the form ...... it takes seconds for us to sign you up...!

Induction Loop (portable)

In order to ensure our compliance to the Accessible Information Standard this practice has invested in a portable induction loop. Please ask a member of staff of switch on when you arrive in the practice and switch your hearing aid to the "T" position. We will also arrange for the portable induction loop to be available for your appointment with the GP/Nurse/HCA.

Patient Survey - June 2016

Check out the results of our Jun 16 Patient Survey - On the right hand side of the homepage click on Survey Report and then Patient Survey JUNE 2016.

Men B Immunisations

There is general information about MenB immunisation on the NHS Choices website:

http://www.nhs.uk/conditions/vaccinations/pages/meningitis-b-vaccine.aspx

Appointments (Changes August 2015)

We listened to you when you said that you don’t like calling always at 0830 for appointments and we have recruited new staff to increase the amount of appointments we have available both pre-bookable and on the day. We now have a Nurse Practitioner who can see all types of conditions who is highly trained and able to prescribe independently.

Results

When you ring the surgery for your test results, the reception staff will not be able to give you any of your results, but will arrange for a nurse to ring you back.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone the surgery as soon as possible to allow us time to give your appointment to someone else.

Monday	0800 to 1830
Tuesday	0800 to 1830
Wednesday	0800 to 1830
Thursday	0800 to 1830
Friday	0800 to 1830
Saturday	Closed. Please call out of hours 111
Sunday	Closed. Please call out of hours 111
Bank Holidays	Closed. Please call out of hours 111

Extended Access Service

We offer extended access service twice a week on Wednesdays and Fridays from 18:30-20:00. Wednesday sessions are telephone consultations with GP and Friday sessions are Nurse appointments.

West Lancashire now has an Extended Access service running 7 days a week from 18:30 -20:00 Monday –Friday, 10:00 – 16:00 on Saturdays and 10:00 – 14:00 on Sundays.

The service runs from various locations on weeknights and from 3 hubs in West Lancs on the weekend:

Burscough Health Centre

Ormskirk Medical Practice

Sandy Lane Health Centre

The service offers pre-bookable and same -day primary care appointments with a range of clinicians including GPs, Nurses and Health Care Assistants. Appointments are available to all patients that are registered in West Lancs and can be booked by contacting reception.

Please be aware that this is not a walk-in service – you must have an appointment

Should you need to cancel your appointment please contact the Extended Access service directly on 01695 736053.

Call 111 when you need medical help fast but it’s not a 999 emergency

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Further Information

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