Manor Primary Care, Hillside Health Centre, Tanhouse Road, Skelmersdale, Lancashire, WN8 6DSTel: 01695 736260
At Manor Primary Care we aim to treat one problem per consultation. The main reason for this request is for clinical safety.
At the clinician’s discretion we will try and treat more than one problem, but when this is not possible there will need to be another appointment arranged.
Recent CQC Visit
Recently we were Inspected by the Care Quality Commission and in all of the 5 key areas that they inspected we were rated as GOOD. If you want to read the full report click here.
Having problem getting through on the Phone?
Some Patients have told us that they are experiencing difficulties getting through to us in the mornings on the phone. If this is the case please let us know some details when you speak with us i.e. date/time attempted to call, the number you are calling from and exactly what happens e.g. line goes dead, message says "xxx" etc. We have involved our IT Supplier and Virgin in this problem and it is currently being monitored. If you are unable to get through our normal number i.e. 01695 736260 please try an alternative (01257 514300). We apologise for any inconvenience and any information you can give us will help to solve this as quickly as possible.
Patient Access (Repeat Medication)
Sign up to ordering your repeat medication online now - click the tab "Prescriptions" at the top right of this website, download and print the application form and bring some ID into the practice with the form ...... it takes seconds for us to sign you up...!
Induction Loop (portable)
In order to ensure our compliance to the Accessible Information Standard this practice has invested in a portable induction loop. Please ask a member of staff of switch on when you arrive in the practice and switch your hearing aid to the "T" position. We will also arrange for the portable induction loop to be available for your appointment with the GP/Nurse/HCA.
Patient Survey - June 2016
Check out the results of our Jun 16 Patient Survey - On the right hand side of the homepage click on Survey Report and then Patient Survey JUNE 2016.
Men B Immunisations
There is general information about MenB immunisation on the NHS Choices website:
Appointments (Changes August 2015)
We listened to you when you said that you don’t like calling always at 0830 for appointments and we have recruited new staff to increase the amount of appointments we have available both pre-bookable and on the day. We now have a Nurse Practitioner who can see all types of conditions who is highly trained and able to prescribe independently.
When you ring the surgery for your test results, the reception staff will not be able to give you any of your results, but will arrange for a nurse to ring you back.
Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone the surgery as soon as possible to allow us time to give your appointment to someone else.
We would like to recruit members for our Patient Participation Group so that we can get your views on the service that we provide to you.
Our aim is to work with a representative group of our registered patients to improve your experience while visiting and using the services of Manor Primary Care.
If you would like to join this group, please complete the attached 'Sign Up' form on the tab above this message.
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we are setting up a patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We would hope to meet periodically for your views (perhaps quarterly), or by email if you prefer.
We aim to gather a group of young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
If you are happy to meet us occasionally, or by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use
this form for complaints - these should always be directed to the Practice Manager
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